Frequently Asked Questions

Fill out our online Catalog Request Form or call 888-356-9100.

An account number will be established automatically when you place your first order. To expedite shipping of your first order, we suggest that you use a credit card. We accept Master Card, Visa, American Express and Discover Card. If you wish to establish a line of credit, please complete a credit application or submit your D&B number. You can always contact our credit department via phone (800-532-1860) or send us an e-mail for information about establishing a line of credit.

Ordering via Conney’s state-of-the-art web site is the first choice for many of our customers. There are several ways to quickly and easily place your order online:

• Browse our online catalog or search for items by keyword or item number, add them to your shopping cart, and check out quickly and securely
• Enter the part numbers and quantities you need on our Quick Order form and submit your order fast and efficiently
• Reorder from your order history
• Save frequently purchased items to a saved shopping list and reorder them as needed

Conney.com is fast, easy-to-use, and available 24/7!

If you would like to order by phone, call us at 800-356-9100. We have Customer Service Representatives on staff from 7:00 am to 6:00 pm Monday through Friday, Central Time. Please have your customer number and priority code ready. If you do not have a customer number, a Customer Service Representative can set up a new account for you with your first order.

If you would like to order by mail or fax, you can download our Quick Order form or use your own Purchase Order. Please fill out the entire form, including your complete billing and shipping address, phone and fax number, contact names and general business information.

For fax orders, add your credit card information and fax the order to our toll free number at 800-845-9095. Our fax lines are available 24 hours a day, seven days a week.

For mail orders, send the form, along with your check, money order, credit card or credit information to:

All credit-approved, in-stock orders received by 1:00 pm Central Time will ship out that same day. Shipping times depend on your location and the carrier. We have access to a wide variety of carriers and service levels. Our Customer Service Representatives will work with you to choose the carrier that best fits your needs.

Freight costs are based on package weight, carrier and destination. Conney Safety calculates and adds freight costs at the time you place your order.

Items classified as hazardous for shipping purposes must ship via FedEx HAZMAT, but Conney does not charge an additional fee for shipping these items. Items classified as ORMD must ship via a ground method, but Conney does not charge an additional fee for shipping these items.

Heavy orders (≥ 300 pounds) must ship via truck, but Conney does not charge additional fees for shipping overweight orders.

When you contact Conney Safety, you are connected to a highly trained Customer Service Representative who has hands-on experience with the products we carry. Our Representatives attend ongoing training sessions to better answer your questions and concerns. We are committed to providing the information and products to help you create the safest work environment possible.

For detailed technical questions, or help with more complex product selection needs, our Certified Safety Professionals are available to provide expert assistance.

Call (800-356-9100) or e-mail us. We can immediately check our product database. If the item is not in our full line catalog or on our website, we may be able to locate the item for you from one of our suppliers.

When you use our website, you can check stock interactively, anytime, day or night. Otherwise, you can call us at 800-356 9100 or e-mail us. Our Customer Service Representatives have access to real time stock levels and should be able to provide stock information with just a few keystrokes.

For more information on quotes and large volume orders, contact our Customer Service department at 800-356-9100 or e-mail us.

For more information on special or custom orders, contact our Product Resource Team by phone (877-843-3766) or e-mail.

For orders shipping to the following states we collect both State and Local taxes:
Alabama, Arizona, Arkansas, California, Florida, Georgia, Hawaii, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.

And for orders shipping to the following states we collect State taxes only:
Colorado, Illinois, Indiana, Iowa, Maine, Massachusetts, Michigan.

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