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Got A Question?We've done our best to compile the following list of our most frequently asked questions. But, it would be impossible to cover everything. So browse the following questions and if you're still puzzled on something, e-mail us. If you have a more technically driven question like what type of glove you should be using for a certain application, go to our Safety Tech Talk section where our technical support staff will be happy to provide you with valuable answers. Customer Service Frequently Asked Questions (FAQ's):How long has Conney Safety Products been in business? We have been growing our business since 1946. With more than 60 years of being your Safety Problem Solver, we have seen a lot of changes. In fact, we've been around so long that we were celebrating our 25th anniversary when OSHA was just a bill in Congress. Where are you located? We have been in the same neighborhood on the southwest side of Madison, Wisconsin since 1968. We have moved to new facilities twice and we have expanded our present building twice. If you would like directions to our showroom, click here. How do I set up an account? An account number will be established automatically when you place your first order. To expedite shipping of your first order, we suggest that you use a credit card. We accept Master Card, Visa, American Express and Discover Card. If you wish to establish a line of credit, please complete a credit application or submit your D&B number. You can always call us at 800-532-1860 to speak to someone in our credit department. How long will it take to get my order? All credit-approved, in-stock orders received by 6:00 pm Central Time will ship out that same day. Shipping times depend on your location and the carrier. We have access to a wide variety of carriers and service levels. Our Customer Service Representatives will work with you to choose the carrier that best fits your needs. What do the numbers above the prices mean? These numbers represent quantity discounts. For example, the glasses listed below cost $4.84 each. If you purchase 12 or more pair, the price drops to $4.73 each. Additionally, if you purchase 72 or more, the price further drops to $4.38 each. So basically, the more you purchase, the lower your cost.
What will I be charged for freight? Conney Safety Products charges actual freight based on package weight, carrier and destination. Freight charges are added after the package has been weighed in our warehouse, so freight charges are not immediately available. When I call, am I talking with a person who is familiar with your products? When you contact Conney Safety Products, you are connected to a highly trained Customer Service Representative who has hands-on experience with the products we carry. Our Representatives attend ongoing training sessions to better answer your questions and concerns. We are committed to providing the information and products to help you create the safest work environment possible. What if I do not see what I am looking for? Call or e-mail us. We can immediately check our 468 page full line catalog. If the item is not in our full line catalog, we may be able to locate the item for you from one of our suppliers. When should I expect my order to ship? All credit-approved, in-stock orders received before 6:00 pm Central Standard Time will ship the same day. What if I want to see if a product is in stock? When you use our website, you can check stock interactively, anytime, day or night. Otherwise, you can call us at 888-356 9100 or e-mail us at safety@conney.com. Our Customer Service Representatives have access to real time stock levels and should be able to provide stock information with just a few keystrokes. How do I place an order? Phone: 1-888-356-9100
Web Site: http://www.conney.com If you would like to order by phone, call us at 888-356-9100. We have Customer Service Representatives on staff from 7:00 am to 7:00 pm Monday through Friday, Central Time. Please have your customer number and priority code ready. If you do not have a customer number, a Customer Service Representative can set up a new account for you with your first order. If you would like to order by mail or fax, you can photocopy or tear out the Quick Order form from the back of the catalog or use your own Purchase Order. Please fill out the entire form, including your complete billing and shipping address, phone and fax number, contact names and general business information. For fax orders, add your credit card information and fax the order to our toll free number at 800-845-9095. Our fax lines are available 24 hours a day, seven days a week. For mail orders, send the form, along with your check, money order, credit card or credit information to the address listed above. |
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